Hi everyone. Here in my small company are using Jira since two years. We use jira also for customare service. For example we have in the same project 2 different workflows that allows either customare service and develop team to work on same issues. Now we are evaluating to jump to jira service desk Workflow changes might affect customer requests that are already in flight. Don’t worry too much about conflicts. Jira Service Management warns you about any requests that are in statuses you’re deleting and asks you to change their status to a valid one. Keep in mind, prompted changes like these won’t execute any rules. Problem management for Jira Service Management; Service requests for Jira Service Management . Jira Service Management is configurable. We recommend you start with an ITIL framework and then adjust to your specific business needs. What follows is an overview of some best practices for your IT service desk. This guide covers: Fulfilling service The IT Service Desk template comes with a built-in workflow for handling problems. We recommend you start with the template's default workflow and adapt it to your business needs. When correctly managed, problem records prompt agents to detail known errors and workarounds in your knowledge base. nHEkIva.

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